Refund policy

RETURNS & EXCHANGES

We hope you love your Fleecen’Friends piece. If it isn’t right for you, please request a return within 14 days of delivery.

Return eligibility

Items must be returned in their original condition: unworn, unwashed and unaltered, with original tags attached and original product packaging included. Items must be free from stains, odors, makeup, perfume and damage caused after delivery.

An order number or proof of purchase is required. All returned items are inspected before a refund is approved. We reserve the right to refuse returns that do not meet these conditions.

These conditions do not limit your rights for items received damaged, defective or incorrect.

Start a return

Request a return through your customer account or email hello@fleecenfriends.com with your order number and reason for returning.

Please wait for approval and return instructions before shipping. Approved returns must be mailed within 7 days of approval. Approval to send an item back does not guarantee a refund; eligibility is confirmed after inspection.

Return shipping

Customers arrange and pay for return shipping. Please use a tracked service and retain proof of postage; insurance is recommended. Pack your item securely, as loss or damage during return transit may affect your refund.

Original shipping charges are non-refundable for change-of-mind returns. We do not charge a restocking fee.

Refunds

We will inspect your return and notify you of the outcome within 5 business days of receiving it. Approved refunds cover the amount paid for eligible returned items, plus applicable tax, and are issued to the original payment method.

Your bank may take an additional 5–10 business days to post the refund. Contact us if it has not appeared after that time.

Exchanges & gifts

For exchanges, email us before returning your item. Exchanges depend on availability and follow the same eligibility conditions. Any additional shipping charges will be confirmed beforehand.

Eligible returns of orders marked as gifts and shipped directly to the recipient receive an emailed gift credit for the returned item’s purchase value.

Damaged, defective or incorrect items

Contact hello@fleecenfriends.com promptly with your order number and photos of the item and packaging. We will review the issue and arrange an appropriate resolution, covering necessary return shipping for confirmed faults or fulfillment errors.

This policy does not limit your rights under applicable consumer law.